Service that makes a difference!

11 Mar

Two days ago, Ruth, the dispatcher for our transit program, got a call from a woman asking for a ride to an appointment at a hospital that is outside of our standard service area.  (I’ll call her Dorothy here.) 

We generally don’t bring our clients as far as Dorothy wanted to go, because it ties up one of our drivers for too long a period of time.  But she said she had no other means of getting to the appointment and that she’d have to cancel it if we could not provide a ride. Ruth made the judgment to make an exception to our general policy and provide the ride.  Our driver picked her up and delivered her to her appointment.

While Dorothy was there, her doctor become very concerned about her condition and admitted her to the hospital.  She was told that they believed she was on the verge of a stroke and needed immediate care. 

It was not what she expected to come of her appointment.  Dorothy had left her home with food cooking in the crockpot that morning.  She had to give our driver her housekey so she could go in to turn it off that afternoon!  

But what a wonderful thing for us here, to know we’d enabled Dorothy to get the serious care she needed, when as simple a thing as Ruth choosing to simply follow policy and deny her the ride could have had a very different outcome for her. 

A prayer for Dorothy, please, and perhaps one of thanksgiving for Christian Help’s transit service.

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